Consumer Duty

This paper is a concise analysis of why the FCA is looking to introduce a Consumer Duty along with practical insights in how it will be implemented using existing regulatory requirements.

It will also explore the implications on firms from this heightened expectation and potentially how the FCA will supervise differently as it transitions to outcomes-based supervision. The FCA has signalled a "paradigm shift in its expectations" and therefore the impact of this paper cannot be under-estimated in terms of its regulatory intentions.