KPMG Service Delivery model enabled by Microsoft Dynamics 365

With customers empowered to easily switch providers or substitute products, it is critical now more than ever to provide the right service through the right channel at the right time. There is also a need to continually improve the customer experience and keep managing costs.

Discover how KPMG Powered Enterprise service delivery model can deliver transformation and why an optimized operating model aligned with real-time insights can help drive long-term business value.

KPMG uses our Target Operating Model, which defines target operating model that defines effective ways to work in the future. It does so across six key layers to enhance service delivery:

• Process: Framing your marketing, sales and service functions.
• People: Redefining who does what.
• Technology: Enabling and automating the way things work.
• Service delivery: Deciding what gets done and where.
• Performance insights and data: Enhancing decision-making.
• Governance: Controlling how everything is overseen.

KPMG professionals can help you develop a clear vision of success within your service delivery model and guide you on a route that’s right for your business.

It’s all part of our KPMG and Microsoft alliance to help accelerate digital transformation for businesses like yours.