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Business services organizations exist to serve the needs of their organization and are increasingly layering in more diverse, value-adding services to their portfolio. Many of these organizations are characterized by complex organizational and system landscapes that users struggle to navigate, and agents struggle to operate within. The result is to degrade user experiences, tarnish the brand of the business services organization, and create inefficiencies, which can lead to operating complexity and challenges driving out costs. Within this environment, business services leaders are being challenged to further drive out costs and deliver meaningful business outcomes — all while improving the experience for users.
Transform your business services user experience
The Powered Global Business Services (GBS) proposition focuses on organizations grappling with these challenges and puts ServiceNow enablement at the heart of the solution. Building upon a strong and a well-established track record in IT service management, the capabilities of ServiceNow extend beyond ticketing and case management and can, when harnessed correctly, help make a step change to the way individuals engage and act within a business services organization to deliver significant value.
Imagine your business services organization with:
- A single unified portal for employees and customers engaging with GBS, with data-driven personalization functionality.
- A single system of action (ServiceNow), which helps drive engagement by elevating users out of the myriad of complex systems of record.
- Mobile and self-service enablement to help deflect cases and free up agents’ time.
- ServiceNow utilized reporting capabilities to automate operational performance measurement and reporting to help drive the customer service culture.
- Complex cross-functional enabled workflows on ServiceNow, automating step, integrating with systems of record and providing end-to-end visibility.
KPMG Powered Enterprise Global Business Services,, enabled by ServiceNow
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What's in the box?
Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.
1KPMG Target Operating Model
Knowing how your business works can be critical to success
Our knowledge of leading practice is built-in to a comprehensive design framework, so you can shape your transformation across every layer of your business.
2KPMG Powered Technology
Get the best out of technology
Achieve greater value, faster and reduce risk. We’ll help you implement pre-built tools and methods that reflect leading practice and incorporate AI and advanced automation to simplify your functional transformation.
3KPMG Powered Evolution
We’re on your side all the way
We provide managed services to drive consistent improvement that’s based on the latest technological innovations, helping give you a clear market advantage.
Functional transformation across the enterprise
Powered Enterprise Marketing, Sales and Service
Sell more and keep customers loyal.
Pre-configured for:
Tailored for industry specific requirements
Built to work with leading SaaS companies
Augmented with digital solutions
Accelerated through technology services
