Transformation and Target Operating Models
Oliver has designed and then implemented operating models in the following situations including:
- Transformation - European Head of Transformation for Thermofisher Scientific responsible for implementing the European Target Operating Model and IT Integration across 16 markets
- Restructuring – Led IT Operations integration (Lloyds Banking Group) following the merger of Lloyds and HBOS
- Outsourced Model – Fully outsource KYC Operations to TCS for the UK Commercial Bank HSBC
Outsourcing
At HSBC, Oliver led the Global Standards Programme for the Retail Bank and built and led the KYC Operations teams both onshore/near shore and offshore for the commercial bank and Global Tax
Sector expertise and key skills
- Banking, Managed Services, IT Operations, Lean Six Sigma
- Outsourcing, Target Operating Model, Business Transformation.