Augmenting your SaaS platform with digital solutions through Powered Technology

New technology is constantly becoming available and ever more relevant to productivity growth and risk aversion. The continuous evolution of digital technology makes it difficult to know which technology is fit for purpose for functional processes. Digital acceleration solutions like chat-bots, robotic process automation (RPA), low code, Machine learning (ML) and Artificial Intelligence (AI), could all be used in tandem with SaaS platforms or to incrementally advance your transformation agenda. But how do you do so in a way that enhances your investment while managing risk?

The KPMG Target Operating Model includes six 'layers' - Process, People, Service Delivery Model, Technology, Performance Insights and Governance. Powered Enterprise articulates how prominent SaaS solutions can be applied to enhance business processes with cloud technology using the leading practices across the six layers. But there can be gaps in what SaaS cloud providers can fully achieve – complimenting the KPMG Target Operating Model, digital solutions can augment and enhance SaaS and legacy technologies, while accelerating digital transformation, sales and delivery.

Powered Enterprise combines the latest technologies and capabilities alongside a deep-rooted functional expertise. This holistic approach to transformations can accelerate innovation and drive speed and relevance to client’s businesses. KPMG professionals have thought through scenarios and corresponding risks extensively, developing hundreds of digital technology use cases that demonstrate how to enhance specific process areas with the right technology to help reduce risk and get more out of your existing technology landscape and business functions.

The team leverages five digital enabler categories representing digital capabilities in the market, which are supported by a repository of digital use cases across numerous digital tools. The digital acceleration use cases have been aligned with leading process taxonomies.

Digital Enabler Category

Sample Digital Capability

1.       Interaction: Striving to improve user experience with technology and data.
  • Chat Bots
  • Human Centered Design
  • Application Programing Interfaces (APIs)

2.       Automation: Optimization and automation of business processes and transactions.
  • Robotic Process Automation
  • Process Mining
  • Workflows

3.       Intelligence: Generating and visualization of data insights.
  • Visualization
  • AI Enabled Forecasting
  • Anomaly Detection

4.       Information: Ingesting and processing data across the enterprise.
  • Data ingestion
  • Data Normalization
  • Data Lakehouse

5.       Environment: your organization’s cloud systems and applications with supporting infrastructure
  • Enterprise Resource Planning (ERP)
  • Enterprise Performance Management (EPM)
  • Cyber Security platforms

Technology changes along with its applicability within your organization’s functions, KPMG professionals have invested significant resources to stay abreast of the latest technology to help your organization maintain momentum behind your transformation efforts.

Want to learn more how KPMG professionals can help strengthen business process with digital solutions?

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Patrick Fenton blog posts
Patrick Fenton
Global Executive Sponsor - Powered Enterprise and Global Head of Corporate Services
KPMG International
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