Digital healthcare solutions

In the United States, a large regional healthcare system was facing a number of challenges that included the need to further centralize patient registration capabilities at its ambulatory/outpatient locations, optimize healthcare provider schedules, improve patient triaging processes and expand digital care pathways and appointment scheduling.

The organization worked with KPMG in the U.S. on an innovative solution to improve experiences for patients, create a more efficient working environment for staff, and increase revenues. After establishing sustainable access governance, practice operations and specialty working group structures, insights from the patient access optimization analytics tool were used to centralize scheduling, registration, and RN triaging for multiple specialties.

Patient visit types were rationalized from roughly 300 to 13 types and the entire ambulatory practice was aligned to standard visit timeslot durations which reduced the average visit duration by roughly 10 percent without impacting provider time with patients. The following other outcomes were achieved as a result of this project:.

• 17% ambulatory capacity increase per week
• 57,000 more ambulatory visits annually
• 45% increase in YoY patient app use
• 26% quarterly increase in primary care new patient volume (YoY)
• 9-day reduction in new primary care patient appointment lag times (YoY)
• $12-20M USD projected primary care revenue increase

Oslo University Hospital in Norway required a scalable platform to integrate multiple systems and automate surgical scheduling to increase efficiency, help reduce delays and approximately 3,000 cancellations per year, while improving patient safety.

KPMG in Norway leveraged ServiceNow’s low/no-code platform to automate the scheduling of surgeries across the hospital’s three manual systems. The hospital’s initial goal was to save one hour from each surgery done. With 50,000 surgeries done per year a significant increase in efficiency was expected, even before adding advanced use cases with machine learning and predictive analytics, to further improve patient and clinician experiences.

The current target for the project is a 14 percent increase in utilization of operating theaters. The tech solution includes a digital twin that enables the hospital to simulate and prepare for contingencies, such as a sudden influx of patients, as well as to evaluate investment areas for increasing capacity planning in personnel, operating theaters, and equipment.

In recent years, the disability support industry in Australia has become more competitive. Leading providers are streamlining their operations, while still delivering optimal service – and putting customer needs at the core of many decisions.

Providers are facing challenges such as being cost effective; remaining within government-specified pricing structures; having accurate and timely reporting; embracing data for decision making; implementing effective worker and safety screening; and of course, being compliant.

KPMG Australia has implemented the community care coordination solution with a leading disability services provider to streamline administration and regulatory requirements, better engage with its customers, enable efficient service planning and delivery, help with optimization of its workforce, and facilitate the collection of useful data for analysis, among other things.